The Assistant Project Coordinator is accountable for providing support to the Project Management team. This role is a mixture of CSR, Purchasing, Inventory management, project management, vendor management and overall clerical needs. This position reports directly to the lead Project Manager.
Responsibilities and Duties
• Works directly with PM Lead and other PM’s as assigned.
• Manages communication to customers, vendors, internal and external departments as assigned.
• Works across all departments to ensure orders, projects and customers’ needs are being met.
• Creates and processes estimates, Sales Orders & Purchase Orders for material and services, permitting and various other tasks.
• Assists in ensuring projects deadlines and costs are achieved.
• Provide excellent customer service.
• Provide knowledgeable answers to questions about products, pricing, availability, and order status.
• Updates customers, vendors and internal teams on order status and addresses order concerns
• Updates Sales reps on status or any delays on shipments or material of orders
• Works along with the transportation department to schedule shipments and provide shipment updates to the customer.
• Perform other clerical duties such as filing, photocopying, faxing, etc.
• Works with warehouse and fabrication department
• Coordinates with other warehouses to ensure proper handling of orders.
• Matches and approved invoices for payment.
• Assists in managing permitting po’s, status and completion.
Qualifications and Skills
• High School Diploma Required
o Associate degree (Preferred)
• At least Two Years of Customer Service experience
• Office or Sales Experience is a plus.
• QuickBooks Enterprise Desktop experience preferred
• Ability to identify actions necessary to complete tasks and obtain results.
• Positive and constructive view of working with others.
• Ability to listen to and work with a wide range of customers.
• Ability to learn and function in a fast-paced environment.
• Answer and filter incoming calls
• Help troubleshoot problems with customer orders, customer accounts, projects, permits and other related issues
• Must be able to work with the sales team, but also work independently.
• Assists other departments as needed.
• Strong communication and interpersonal skills and dedication to customer satisfaction
• Excellent time management and organizational skills and the ability to multitask and prioritize.
• Punctual
• Ability to pay strong attention to detail.
• Personal accountability
• Proficient in software including MS Office & MS Excel
• Maintains quality service by following organization standards.
• Maintains safe and clean work environment.
• Contributes to team effort by accomplishing related tasks as needed and keeps a positive work attitude.
• Previous industry experience preferred (Pallet Racking & Material Handling Systems)
• Someone looking for growth with Ziglift Material Handling