T

Project Coordinator

TTEC Digital
Full-time
Remote
United States
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

The TTEC Digital Microsoft Partner Practice, consisting of over 100 experts globally and growing, have the most recent certifications and experience with Azure AI, Power Platform and Microsoft Business Applications, earning them AI Inner Circle Awards, Eagle Awards, Partner of the Year, and nine Business Apps Inner Circle awards, all of which validate our employees' innovative industry solutions that fuel our clients' exceptional customer experience (CX).

The Project Coordinator is an integral member of the project team responsible for delivering on small contact center or Microsoft technology services and solutions for our client base. In this role you will be responsible for organizing, coordinating, managing, and reporting assigned project activities or assisting a senior level project manager on a larger implementation. A successful Project Coordinator must be able to coordinate several concurrent projects, with differing technical solutions, must be a self-starter and work with minimal direction.

What You'll Be Doing

    • Demonstrate professionalism and leadership in representing TTEC Digital
    • Establish and nurture productive and satisfactory relationships with customers, providing customer-focused and responsive support to their business needs
    • Function as the primary point of contact for the client for all assigned project-related activities
    • Able to present, whiteboard and discuss the TTEC Project Implementation Methodology at a high level, diligently follow the process when performing project management tasks
    • Create and manage a formal project plan, including Project Plan, Project Timeline; Communication Plan; Work Plan / Task List; Training Plan; Test Plan; Resource Allocation Schedule
    • Manage the execution of all components of approved project plan, including coordination and management of all project deliverables and timeline; regular communication of project progress, including scope, schedule, and cost; budget control and project cost reporting; test and training plans; documentation and approval of any changes to scope; timeline or cost via the project change management process; documentation and approval of completion of key project milestones and project acceptance
    • Maintain and update project status to current project tracking systems
    • Update appropriate TTEC Digital project collaboration tools regularly with project assets and documentation, both for project team collaboration and long-term asset management
    • Update project resource allocation plans on a weekly basis, or as changes are known, and complete new project scheduling and booking plans with urgency.
    • Provide finance updates for end of month billing & project percent completion for revenue recognition
    • Perform weekly accurate and timely submission of project time worked
    • Actively participate in team meetings, solution area specific review sessions and business unit and company meetings
    • Review and approve project team time and expense submissions on a weekly and month-end basis
    • Maintain role and/or individually assigned target employee utilization goal and achieve role and individually assigned team goals.
    • Manage subcontractor work
    • Assist senior level project managers or program managers on larger projects with documentation and distribution of meeting notes and status reports.
    • Provide for the coordination of security clearances
    • Setup and manage project collaboration site
    • Review and edit technical documentation
    • Attend all project meetings, internal and client facing.
    • Assist with drafting of project proposals and preliminary project schedules

What You'll Bring to the Role

    • Bachelor’s degree in project management or related field, preferred
    • 2+ years of experience with deploying IT or business system projects in a customer facing environment, desired
    • PMP or CAPM or other Project Management Certification or Coursework, preferred.
    • Proficiency working with MS Project and MS Office, including familiarity with MS Project and Visio
    • Demonstrated willingness to be flexible and adaptable to changing priorities
    • Attention to detail and thoroughness
    • Self-directed, consistent, and reliable
    • Team player, strong collaborator
    • Effective time management skills
    • Strong organizational and planning skills
    • Ability to adapt quickly to changing technology
    • Knowledge or familiarity of Contact Center and/or Microsoft stack technology solutions, preferred
$70,000 - $100,000 a year
#LI-DD1

Team Overview
For five years in a row our Microsoft practice has achieved the ‘Inner Circle for Microsoft Business Applications’ designation and we have been recognized as both the ‘Partner of the year for Microsoft Dynamics 365 Marketing’ and as a Partner of the year finalist for ‘Intelligent Sales & Marketing’. In addition to our ongoing Gold Partner status, our competencies range from software development and deployment of Dynamics 365, to Power Platform, Azure and Microsoft 365. In mid-2022, the team was also named as one of only a handful of launch partners for the Microsoft Digital Contact Center Platform.
Our integrated team approach of experienced CX engineers, developers, data scientists, and solution architects, design, deploy and support complex and fully integrated digital solutions that are focused on creating an exceptional customer experience.

About Us
Avtex is now TTEC Digital. The acquisition aligns to TTEC’s continued focus on fueling experience transformations. Our deep expertise in the most innovative and disruptive brands in the digital industry enables our clients to provide amazing customer experiences.
 
TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Engage is a 60,000+ employee service company, with customers in more than 80 countries. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital.
 
TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce. We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
 
Rarely do applicants meet all desired job qualifications, so if you feel you would succeed in the role above, please take a moment and share your qualifications.

#LI-REMOTEUS
Apply now
Share this job
Twitter Facebook Linkedin Email