Project Coordinator III - Utilities Customer & Information Services

Pasco County Utilities department is actively seeking a Project Coordinator III - Customer Information & Services to join our team. This position is to assist and provide coordination/support of various projects, programs and related data collections, analysis, management and reporting for the Utilities CI&S Department. Other activities include, customer account research, processing appeals, developing/documenting policies and procedures, account and budget reconciliation, managing public inquires, acts as a liaison between field, data, billing and administrative teams within CI&S. The ideal candidate for this position will possess outstanding customer service and record tracking skills.

Works within CI&S and the other departments to facilitate projects and account services. Monitors, analyzes, interprets and develops reports. Enters data or information into various equipment types and systems. Demonstrates seamless customer service, integrity and commitment to innovation, efficiency and fiscally responsible activity. Coordinates projects schedules, documents work performed, inspects data/accounts for accuracy, monitors/enforces County ordinance to ensure compliance.

• Ability to read maps/drawings/applications to locate and identify specific areas.
• Ability to read for comprehension.
• Ability to prepare routine documents and compose letters and memoranda.
• Ability to make recommendations to existing processes and procedures to enhance overall effectiveness.
• Ability to establish and maintain effective working relationships with internal and external customer, other agencies and the general public.
• Ability to operate a County vehicle, operate office machinery to include using Microsoft Office products, i.e. Word, Excel, etc. (Access preferred).
• Ability to courteously and effectively address the concerns of the public. 
• Ability to make mathematical calculations accurately.

• Ability to understand and carry out oral land written instructions and write reports when requested.

PHYSICAL SKILLS: Ability to communicate effectively using verbal, written and visual communication. Ability to operate a motor vehicle. 

EDUCATION, TRAINING AND EXPERIENCE: Graduation from an accredited college of university with an Associate degree and four (4) years of project coordination/management experience OR graduation from high school or possession of an acceptable equivalency diploma and six (6) years' experience. Experience with contract documents and follow up requirements preferred. 

In House Candidates: This position qualifies for DAP. 

LICENSES, CERTIFICATIONS OR REGISTRATIONS: Must possess a valid Florida driver's license. 

ADA STATEMENT: A qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the American's with Disabilities Act. 

DRUG-FREE WORKPLACE: Pasco County BOCC is a drug-free workplace in accordance with Federal and Florida Law. 

EMERGENCY RESPONSE/RECOVERY ACTIVITIES: All employees will be required to work before, during, or after an emergency. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location and work schedule to fit the needs of the County and its citizens. 

VETERANS' PREFERENCE: Under Section 295.07, F.S., chapter SSA-7 Pasco County BCC provides to Veterans, that preference in appointment will be given to preference-eligible applicants.