Appraisal Project Coordinator

Position purpose

The Appraisal Coordinator performs a variety of administrative activities supporting appraisal orders. Responsible for facilitating the daily workflow of appraisal request and troubleshooting appraisal related issues. The Appraisal Coordinator acts as a liaison to AMC’s, branch partners, and facilitates internal and external communication efforts.

Responsibilities/Duties/Functions/Tasks

·         Review, update and maintain appraisal fee matrices to ensure pricing is accurate and competitive in all markets

·         Assist branch partners with placing orders

·         Assist with training branch partners on how to place orders

·         Troubleshoot system errors and work with vendors to resolve

·         Investigate billing issues

·         Identify system and workflow improvements needed and work with applicable departments and vendors to implement

·         Mediate any issues that arise involving AMC’s, appraisers, and branch partners

·         Serve as a contact person for all questions related to appraisals. Maintain a positive working relationship with AMC staff and PRMI branch partners.

·         Investigate compliance concerns

·         Work with vendor and applicable PRMI departments to develop needed appraisal related reporting

·         Analyze reports to identify areas that need attention and involve applicable stake holders to resolve

·         Develop and maintain appraisal related procedures

·         Other duties as assigned

Qualifications

·         Highly motivated

·         Ability to effectively work with minimal supervision

·         Organized with the ability to multi-task in a fast-paced environment

·         Analytical and problem-solving skills

·         Strong communication skills, both written and oral

·         Ability to effectively and professionally handle difficult situations that may arise when working with internal and external customers

·         Extraordinary attention to detail

·         Proficient with Microsoft Office applications (i.e., Word, Excel, Outlook, PowerPoint, etc.)

·         Ability to work in multiple systems

Preferences

·      Employs a firm understanding of appraisals and AIR Compliance

·      Experience working in Encompass and or Mercury Network

·      Mortgage compliance or operations experience

Company Conformance Statements

In the performance of assigned tasks and duties all employees are expected to conform to the following:

§  Review and adhere to policies and guidelines contained within the Employee Handbook, including privacy and information security guidelines.

§  Act within delegated authorities and adheres to applicable policy and procedures associated with such authorities.

§  Contribute to establishing a respectful workplace where diversity is critical to innovation and growth.

§  Ensure every action and decision is aligned with PRMI values.

§  Partner with your management team to understand performance expectations and measurements. Effectively utilize feedback and coaching opportunities while seeking to learn and develop within your role at PRMI.

§  Realize team synergies through networking and partnerships across PRMI.

§  Embrace change; act as advocate and role model, promoting an approach of continuous improvement.

§  Maintain a high standard of customer care while actively listening to customers in an effort to understand their views and needs.  Take ownership of problems and issues, taking into consideration the breadth of PRMI competencies in providing solutions.

§  Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

§  Work effectively as a team contributor on all assignments.

§  Perform quality work within deadlines.

§  Respect client and employee privacy.

Work Requirements

Each employee must be able to communicate clearly and effectively, utilize a computer, maintain a work schedule, and effectively perform in an office setting.  To maintain and ensure secure privacy of borrower (and other protected) information, an essential function of this job may require physical attendance in a defined office space. (i.e. branch or corporate office location).  Employment with PRMI requires compliance with and adherence to all applicable mortgage and fair lending laws and regulations as well as PRMI policies. The ability to work extended hours may be required.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Qualified candidates should send their resumes to Michelle Gilbert, SVP of Compliance and Quality Assurance, at mgilbert@primeres.com