Job Summary:
The Customer Project Coordinator is responsible for overseeing a set group of customers’ projects throughout the entire project lifecycle. This includes developing a project timeline, scheduling installation of the steel buildings and ancillary products such as concrete and sectional doors. The Project Coordinator will serve as the primary point of contact for customers and manage all customer communications, ensuring a seamless experience from the initial consultation through project completion.
Duties/Responsibilities:
Serve as the primary point of contact for a set group of customers throughout the duration of their projects.
Provide timely and clear communication with customers regarding project timelines, updates, and any changes that may arise.
Answer all customer inquiries, including those related to construction processes, concrete installation, sectional door installation, and steel building erection.
Address customer concerns and questions promptly, ensuring that they feel informed, supported, and valued throughout the entire project.
Maintain positive, long-term relationships with customers, ensuring a high level of satisfaction and loyalty.
Coordinate and manage all phases of the project, from design to completion, ensuring that all work is executed according to the agreed-upon schedule, budget, and quality standards.
Work closely with internal teams, including construction, concrete, and steel erection crews, to ensure seamless project execution.
Monitor project progress, identify potential issues or delays, and proactively communicate with customers about any changes to the schedule or scope of work.
Ensure all customer requirements are met in terms of design, specifications, and any special requests related to the building.
Serve as a subject matter expert for customers, offering guidance and answering questions about concrete installation, sectional doors, and steel building erection.
Provide regular status updates to customers and address customer concerns and inquiries promptly and completely.
Prepare and manage project progress reports related to milestones and deliverables, budgets and customer feedback.
Other duties as assigned.
Required Skills/Abilities:
Excellent communication skills, both verbal and written, with the ability to explain complex processes in a clear and concise manner.
Ability to function well in a high-paced environment, managing multiple projects simultaneously, ensuring all deadlines and budget targets are met.
Strong problem-solving and critical thinking abilities, with a proactive approach to solving issues.
Customer-focused attitude with a passion for delivering exceptional service and ensuring customer satisfaction.
Ability to collaborate with others to develop solutions.
Strong conflict resolution skills.
Ability to adapt quickly, think on your feet and engage effectively with a variety of individuals.
Proficient with Microsoft Office Suite and data management software.
Highly organized with exceptional attention to detail.
Bilingual in Spanish required.
Education and Experience:
High school diploma or equivalent required.
Experience in project management, preferably in construction, building erection, or related industry.
Experience with customer relationship management (CRM) or project management software preferred.
Supervisory Responsibilities:
None.
Physical Requirements:
Employees in this position are required to be able to hear and have vision sufficient to utilize all office equipment.
Use of hands and fingers is required to utilize standard office equipment.
Use of feet and legs required to walk, climb and maneuver within property sites.
Requires occasional lifting up to 15 pounds.
Prolonged periods of sitting, either while driving or at a desk and working on a computer.
These physical requirements are representative of those required to successfully perform the essential functions of this position. Reasonable accommodation will be made to enable individuals with disabilities to perform these functions if requested.