Customer Relations Project Coordinator

Responsibilities

Customer Relationship Management:

Record Keeping for the Environmental Sales Process

Collect New Client Information for Registration with Accounting

Create quotes

Confirm sales orders and obtain client authorization

Assist in the management and execution of contracts by coordinating with company officers

Communicate sales order completion to invoicing specialist for processing.

Execute invoicing when required

Interface and Communication:

Answer and return phone calls and e-mail in a timely and professional manner.

Interface between customers and laboratory operations/management

Communicate effectively with customers of schedule, costs, and other matters that affect delivery of results.

Provide proactive communication to keep customers informed.

Support and Maintain Customer Relationships:

Provide post-sale support and maintain customer relationships

Build strong relationships with internal and external stakeholders/customers.

Expectation Management and Issue Resolution:

Document, share, and manage customer expectations regarding project deliverables and timelines.

Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to management.

Project Coordination and Execution:

Work with the Laboratory Manager, Laboratory Coordinator, and Engineers to manage activities across departments to drive projects to completion.

Ensure a positive customer experience.

Drive stakeholder action and milestone completion.

Take ownership of issues and conflicts, working proactively to resolve them.

Support closed-loop learning for process improvement.

Demonstrate curiosity and continuous learning.

Reporting

Preparation of laboratory reports

Manual data entry in a timely and precise manner

Ten-Key proficiency with Accuracy and Speed (Prefer 8,000 KPH+ with 98% + accuracy)

Entry of data into excel template in compliance with established policies and procedures

Review and verify data prior and during entry

Perform high volume data entry work

Transmit and reconcile reports on behalf of the Laboratory Manager, Laboratory Coordinator, and Engineering Staff

Facility Management and Contracting:

Coordinate contracting work related to the facility (e.g., repairs, renovations, maintenance).

Ensure compliance with contracts and manage vendor relationships.

Coordinate facility-related activities to maintain a functional and safe environment.

Supply Management and Purchasing:

Maintain inventory of supplies and equipment.

Order necessary supplies for smooth operation.

Monitor stock levels and restock as needed.

Handle purchasing processes efficiently.

Additional Duties:

Perform other necessary tasks as needed.

Position is Full time, fast paced, and is located in SW Austin, TX. This is NOT a remote position.

No Phone Calls Please

TRI Environmental, Inc. and Geotechnical Testing Services (GTS) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status.

Qualifications

2+ years of Project or Administrative Assistant experience

Experience in service coordination

Proven customer service background

Proven friendly telephone voice and demeanor

Ability to remain organized in a fast-paced environment, while managing multiple projects

Excellent written and verbal communication skills

Experience with accounting software, preferably with Enterprise Resource Management (ERP) systems. Note: TRI uses Acumatica. While Acumatica-specific experience is not required, please highlight it in your application if you have it.

Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable method.

No Phone Calls Please

 
Position is Full time, fast paced, and is located in SW Austin, TX. This is NOT a remote position. 

TRI Environmental, Inc. and Geotechnical Testing Services (GTS) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status