Location: Fort Lauderdale, FL
General Description:
Coordinates with Field Service Manager and Director to develop and maintain a calendar of ongoing and upcoming field service jobs. This includes visits to customer sites for product rebuilds, startups, trouble shooting and warranty issues. Provides Field Service staff with support, communicates and coordinates with customers to assure their responsible tasks are completed and ready for a field service resource to come on-site to perform the necessary work. Coordinates with customers to make sure that the field service department has enough information to properly estimate the man hours needed to properly fulfill the requirements demanded of the field service team. Tracks customer interactions to assure prompt attention and response time to the customer. Accurately keeps field service time spent working in the field along with their travel times for accurate recordkeeping within the field service department. Supports aftermarket sales efforts when called upon.
Essential Functions:
- Coordinates with various Parkson cross functional teams on accounting, engineering, process, project management, quality, sales, scope, and supplier related issues.
- Continuously improves customer satisfaction by ensuring proper response times to inquiries and timely service response to their issues.
- Responsible for logging and tracking customer inquiries.
- Protect and promote Parkson brand name and service capability through effective response times and communication with customers.
- Maintains the scheduling tool for Field Service activities and communicates updates to planned service activities.
- Continuously reports service response times and resource utilization to achieve overall Parkson goals.
- Ensure that trip reports are completed and submitted to our records within targeted response times.
- Reviews and provides input to system performance and optimization for service resource management.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Education:
- Associates Degree in Business or Computer Science or equivalent experience
Experience:
- Experience with Microsoft Office tools (e.g. Excel, Word, Outlook, Project, etc)
- Project Management experience or related project tracking capability
- Experience with customer coordination and evaluation
- Water/wastewater industry related experience a plus
Knowledge, Skills & Abilities:
- Excellent written and verbal skills - The individual writes and speaks clearly and persuasively in positive or negative situations
- Excellent Customer Service Skills - Places priority on responsiveness and professionalism, both internally and externally
- Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans
- Excellent problem-solving skills and ability to multi-task with a sense of urgency and process improvement experience
- Analytical—the individual synthesizes complex or diverse information
Benefits include health care (medical, dental, vision) with coverage starting on the first day of employment as well as 401(k) with company match and holiday pay.
Parkson Corporation is committed to a diverse and inclusive workplace. Parkson Corporation is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.