Installation Services Project Coordinator

We’re looking for a detail-oriented Installation Services Project Coordinator to lead the successful coordination of customer projects from start to finish. This role blends deep knowledge of our products and programs with strong communication and relationship-building skills to ensure seamless collaboration across teams and exceptional service for our customers. 

What You Will Do:

• Coordinate with clients and internal functions including Sales, Project Management, and Installation Team to ensure a smooth handoff transition from sales.
• Effectively communicate installation process from start to finish to clients through a New Project Welcome Call.
• Effectively communicate with customers on timelines for projects, deadlines for document submission and provide confirmation details (days and times) for onsite visits. Adjust accordingly based on customers wants and needs along with technician availability based on install capacity planning with the Installation Team.
• Communicate with Clients and their Contractors via phone and email to collect all pertinent information (e.g. Blueprints, Photos, Construction Timeline, etc.) prior to Project Management reviewing Client file.
• Work with Project Management to coordinate and schedule all Commercial and Residential installations.
• Ensure Clients receive, sign, and return all appropriate documentation (e.g. CAD drawings, Pre-Installation Checklists, etc.) prior to their confirmed installation date.
• Maintain excellent client relationships.
• Maintain CRM/Salesforce and stay on top of outreach tasks and reminders.
• Troubleshoot potential issues and resolves existing problems.
• Provide timely and accurate information to incoming clients order status and product knowledge requests.
• Ensure client deadlines are met.
• Communicate the business brand and solicits customer opinions and suggestions.
• Provide solutions, recommendations, and product information with a sense of urgency, positivity, and empathy.
• Perform other admin/facilities duties as assigned.

Do You Have:

• High School Diploma
• Associates or Bachelor’s Degree
• Experience with Salesforce
• Previous installation coordination experience
• Experience in high-end client services and/or installation services
• 1-3 years of experience in a client services and/or sales support role
• Proficient in Microsoft Office Applications (Word, Excel, PowerPoint)
• Experience with CRM software (such as Salesforce)
• Excellent communication skills and ability to work in a team environment
• Detail oriented
• Ability to work independently and handle multiple responsibilities
• Strong desire and passion to help people and provide an excellent customer experience
• Ability to be honest and transparent in a professional manner
• Dependable and trustworthy with a positive attitude
• Self-motivated and proactive
• Thrive on engaging with customers; can begin a conversation, build rapport, and handle objections tactfully

Work Environment

• Work is primarily performed in an office setting with standard working hours; however, occasional after-hours support may be required.
• This role routinely involves standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• The position requires frequent interaction with employees across different departments, requiring strong collaboration and communication skills.
• The role may involve sitting for extended periods, working on a computer.
• Able to lift 25 lbs.

What We Offer:

• Comprehensive Benefits Package – Medical, dental, and vision coverage, plus more
• 401(k) with Company Match – Up to 4% contribution match
• Paid Time Off – Generous PTO and paid holidays
• Supportive Work Environment – A relaxed, non-corporate atmosphere
• Team Culture – Engaging team bonding events and activities
• Onsite Wellness – Access to a personal trainer and gym facilities for a healthy work-life balance

Ready to Grow with Us?

At our company, rapid growth means endless opportunities! We’re committed to developing talent from within, offering clear career advancement paths across all roles. Over 70% of our managers—and many other key team members—were promoted internally. If you're eager to grow and make an impact, join us and see where your potential can take you!

Full Swing Golf is an Equal Opportunity Employer. We believe everyone has the power to make a difference and are committed to fostering an inclusive workplace. We provide equal employment opportunities regardless of sex, race, color, gender, religion, marital or domestic partner status, age, national origin, ancestry, disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, or genetic information. If you need an accommodation during the application or interview process, please contact hr@fullswigngolf.com.